VoiceAugment orchestrates human empathy and machine precision to deliver multilingual customer experiences on demand. Every agent—rookie or veteran—receives a live AI co-pilot that listens, translates, and coaches in the background, so language gaps and knowledge gaps are corrected before a customer ever notices.
Customers always speak with a real human, and our AI transparently introduces itself as the safety net keeping every answer accurate, compliant, and on-brand.
VoiceAugment transforms call centers from static, location-bound operations into adaptive experience hubs. Our per-minute model democratizes access to high-caliber customer support for growth-stage disruptors and established enterprises alike by amplifying any human agent, regardless of tenure or native language.
Recruit and activate any agent, anywhere. VoiceAugment optimizes pairing between agents and customers using patented task orchestration and skill prediction algorithms so that a first-day contractor and a tenured specialist both sound fluent, confident, and brand-aligned in every interaction.
Real-time speech-to-speech translation, sentiment analysis, and proactive knowledge suggestions deliver native-quality experiences in over 45 languages, while preserving nuance and cultural context—even when the human agent doesn’t speak the customer’s language.
Automated redaction, consent tracking, and policy enforcement accelerate onboarding while meeting global standards such as GDPR, HIPAA, and PCI DSS out of the box. Customers hear a seamless human conversation while the AI openly explains that it is enhancing the agent to guarantee accuracy and trust.
Our layered architecture fuses human talent, AI copilots, and infrastructure automation. It is purpose-built to harmonize conversation quality, compliance, and efficiency on a per-minute basis so every agent benefits from the same elite knowledge and translation assistance.
AI-augmented agent desktops, omnichannel widgets, customer-facing self-service portals, and analytics dashboards.
Real-time transcription, translation mesh, predictive knowledge recommendations, behavioral coaching for both new and veteran agents, and compliance sentinels.
Patent-backed workforce routing, task scoring, and hybrid human/AI workflow automation with adaptive escalation paths that surface AI corrections without disrupting the live conversation.
Secure voice infrastructure, API gateways, data lakes, and integration templates for CRM, ITSM, and billing systems.
To avoid misinterpretation, this section links directly to the official USPTO records and provides neutral context for each issued patent. The highlights below paraphrase the issued claims at a systems level; rely on the official filings for definitive scope and legal language.
Issued patent covering orchestration of hybrid human/AI contact handling. It protects the supervisory control layer VoiceAugment uses to pair every interaction with the right mix of agents and live AI augmentation while remaining transparent to customers.
Issued patent relating to multilingual mediation. It informs how VoiceAugment synchronizes bidirectional translation, agent prompts, and disclosure flows so that a human representative can serve a customer who speaks a different language without introducing latency or mistranslations.
Issued patent focusing on compliance oversight. It underpins the VoiceAugment evidence pipeline that records augmented calls, validates consent, and generates audit packages for regulated industries without exposing sensitive content.
VoiceAugment’s per-minute pricing unlocks flexible cost structures while elevating the customer experience. No long-term seat commitments, no compromises on quality—just industry-leading augmentation starting under a dollar per minute.
Pay only for the minutes you use with transparent, sub-$1 tiered billing.
Deploy new programs in weeks with AI-guided onboarding that levels up every agent.
Deliver empathetic, multilingual conversations where AI support remains invisible yet honest.
Meet stringent data residency and privacy requirements automatically.
Map customer intents, compliance needs, and existing tech stack.
Train translation models, onboard agents, and set automation guardrails.
Deploy AI-augmented queues with real-time analytics and QA.
Expand into new regions, channels, and vertical integrations.
Transparent tiers and built-in compliance make it easy to model and justify VoiceAugment’s ROI.
Up to 10k minutes per month
10k–50k minutes per month
50k+ minutes per month
“VoiceAugment enabled us to stand up multilingual support in three weeks. The blend of human and AI intelligence keeps our CSAT above 92%.”
“The compliance automation is a game changer. We were able to expand into two new regions without rewriting our policies.”
Usage is calculated in 30-second increments with automated breakout of AI translation costs, agent labor, and compliance overhead. Monthly dashboards reconcile spend and forecast demand, and discounts trigger automatically as soon as volume pushes the effective rate below $0.75 per minute.
The experience is designed to feel completely natural. Customers hear a fluent human every time, and the AI briefly introduces itself as the quality-assurance layer keeping translations, facts, and compliance on track. Corrections are made in the background without disrupting the flow of the conversation.
Yes. VoiceAugment supports native integrations with Salesforce, Zendesk, ServiceNow, HubSpot, and a flexible REST API for custom workflows.
Absolutely. Patent-backed licensing packages are available for strategic partners seeking to embed VoiceAugment’s technology within their own offerings or acquisitions.
Schedule a confidential consultation to explore pilots, strategic partnerships, or patent acquisition opportunities.